Our Service Team will be happy to answer any questions relating to Umify Shop.
Because every item is custom made, we’re unable to cover buyer’s remorse. We offer refunds or reshipments only if items arrive damaged or defective. If you receive a defective item, please send us a picture of the item. Claims deemed an error on our part are covered at our expense.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to you.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer’s specifications or clearly personalized, therefore UMify Shop reserves rights to refuse returns at its sole discretion.
E-commerce is a global connector that bridges merchants with customers all over the world. UMify Shop is proud to empower anyone with designs and the drive to launch a business, wherever they’re located.
We want submitted content to be respectful of others and of the law, so keep that in mind before you place the order. Content that is hateful, illegal, and that violates intellectual property rights can’t be processed. By uploading print files to your order, you understand you’re solely responsible for the content in those print files and own the rights to print, use, sell, and distribute the content.
We may occasionally place your order on hold due to print file issues, security concerns, address confirmation and similar. Essentially – whenever we need to verify something with you or require changes to the order. When it happens, we will send you an email asking for your update or confirmation.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.
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